Terms & Conditions

Please read the following Terms and Conditions carefully as your use of our services are subject to your acceptance and compliance of with the following Terms and Conditions ranging from 1 to 16:

1. Introduction
   By visiting, subscribing to or using any of our services you must agree that you have read, understood and are bound by these Terms & Conditions, regardless of how you subscribe to or use our services. If you do not want to be bound by these Terms & Conditions, then you must not visit, subscribe to or use our services. In these Terms, references to “you”, “your”, “customer” and “user” shall mean the end user accessing the website, its contents and using the services offered through the website. “Service Providers” shall mean independent third-party service providers such as logistic partners, payment gateway, etc. and “we”, “us” and “our” shall mean The Rug Bird and its affiliates.

2. General Conditions
   The website https://therugbird.com is owned by Latika Jagwani. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. During specific sale days (such as Festive Sale, Season Sale, etc) order quantities can be limited per customer, order can be cancelled if it becomes out of stock.

3. User Account, Password and Security
   You can place orders on our website either as a guest user or by creating an account on our website. In order to create an account, you need to complete the Sign-Up process by entering your Name, E-mail ID & Password on our website. You are solely responsible for maintaining the confidentiality of your account credentials and all other activities that occur under your account. You agree to (a) immediately notify the Rug by LJ Support Team support@therugbird.com of any unauthorized use of your password or account credentials or any other breach of security, and (b) ensure that you Logout from your account at the end of each session. therugbird.com and its affiliates will not be liable for any loss or damage arising from your failure to comply with our Terms & Conditions.

4. Accuracy of Billing and Other Account Information
   You must agree to provide current, complete and accurate billing and other account information for all purchases made at our store. You agree to promptly update your account and other information, including your billing address and card details, so that we can complete your transactions and contact you as needed. In case of incomplete and false billing address including your phone no., your order shall be cancelled without any refund and your account will be blocked for future transactions.

5. Order Cancellation or Limitation of Quantities Purchased
   We will make every effort to fulfill the orders promptly but in specific circumstances we reserve the right to refuse any order you place with us. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our payment gateway, absence of customer at delivery location. We may, in our sole discretion, limit or cancel quantities purchased per person, per account or per order. These restrictions may include orders placed by or under the same customer account, e-mail address and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. Amount for all the cancelled and modified, prepaid orders will be adjusted through UPI and Bank Transfers. We reserve the right to limit or prohibit orders, in our sole judgement, that appear to be placed by dealers, resellers or distributors. therugbird.com further reserves its right to limit its liability and/or responsibility only up to the cost of the merchandise purchased; if found genuine.

6. Order Cancellation by Customers
   Since we are working on made-to-order business model therefore it would not be possible for us to accept any order cancellation or modification request made by customer once the order has been sent for processing. That is, after 24 hours of placing the order.

7. User Comments, Feedback and Other Submissions
   If at our request you send certain specific submissions, blog posts, product ratings, testimonials, or without a request from us you send comments, creative ideas, suggestions, proposals, plans, or other materials whether online during live chat, by e-mail, by postal mail or otherwise you agree that we may, at any time without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

   We may, but have no obligation, to monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms & Conditions. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

8. Prohibited Uses
   In addition to other prohibitions as set forth in these Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way and that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, harm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service for violating any of the prohibited uses. If you come across any abuse or violation of these terms, please report to therugbird.com Support Team at support@therugbird.com

9. Termination of Service
   therugbird.com may suspend or terminate your use of the website or any service if it believes in its sole and absolute discretion that you have breached, violated, abused, unethically manipulated or exploited any of these Terms & Conditions or anyway otherwise acted unethically.

10. Product & Its Pricing
    Products and its prices are described on our website and are incorporated into these Terms & Conditions by reference. All prices are in Indian Rupees. Prices, products and its related services may change anytime (without prior notice) at our discretion. therugbird.com will not be liable to you or to any other third-party for price change, modification or suspension of a product or any service. Colors and design displayed on your device’s screen may slightly vary from the actual supplied to the customer owing to screen effects. Customers are promised for every possible adherence to the demonstration.

11. Intellectual Property Rights
    This website contains materials which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website belonging to the therugbird.com without obtaining authorization from us. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India. Sometimes users will find attribution on the products to their original design owners.

12. Additional / Optional Tools
    We may provide you with access to third-party tools which we neither monitor nor has any control or input over them. You acknowledge and agree that we provide access to such tools without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers. We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms & Conditions.

13. Third-Party Links
    Certain content, products and services available through our website may include materials from third-parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

14. Errors, Inaccuracies & Omissions
    Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in this website or on any other related website is inaccurate at any time without prior notice (including after you have submitted your order).

15. Periodical Updates
    We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this website following the posting of any changes constitutes acceptance of those changes. You can review the most current version of these Terms & Conditions at any time on this page. Any new features or tools which are added to the current store shall also be subject to these Terms & Conditions.

16. Other Policies
    Please read the following other policies which are incorporated by reference into these Terms & Conditions. Click on the link below to read other policies.

    Privacy Policy 

    Shipping Policy 

    Return & Exchange Policy