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Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Do you take custom orders? If yes, what’s the process?
Our products can be designed to meet the preferences of our customers and hence we offer complete customisation. For more details refer to Rug Customisation
Why is my rug shredding?
It’s normal for a tufted rug to shed as its a freshly trimmed product. The shredding will decrease and eventually stop within a three to six months with weekly vacuuming.
How do I care for my loops?
Here are a few steps to follow-
- Vacuum the rug once or twice a week.
- If any thread pops out, do not pull it. Gently cut it with a pair of scissors.
- Do not use any scrub or a hard brush.
- Do not fold the rug, always roll its front side out and wrap in a cloth for protection
- Avoid using the rug on a damp surface.
- If spills occur, blot immediately, do not rub the stain.
- Rugs are subject to wear and tear over time and can become faded if exposed to direct sunlight. They should be rotated every six months to minimize this.
- Use protectors under the legs of heavy furniture to avoid flattening and piling.
- If the rug is creased during it’s shipment, not to worry. It will disappear after the rug has been laid flat for some time. You can roll the rug with the pile facing outwards and leaving it like that overnight.
- Professional Cleaning is recommended.
Are wool rugs suitable for summers?
We get this one alot!
Wool is a natural insulator, keeping spaces cool in summer and warm in winter, thus regulating your home’s temperature and even potentially reducing energy costs.
What do I do if I want to make a change to the product after placing the order or if I want to cancel my order?
Changes or cancellations can be made within 24 hours of placing your order. Please inform us immediately via email at support@therugbird.com
Would you be able to suggest a rug according to my space via pictures
Yes, please share the pictures of your room via email at support@therugbird.com and we’d be happy to connect you with our designers to suggest you what’s best for your space.
Can we apply for jobs at your brand?
Yes, we’re always looking to grow our team. Email your application to info@therugbird.com.
Got more questions?
We are always here to help. Please feel free to contact us via email at support@therugbird.com or WhatsApp/DM us on Instagram.
